Whitepapers

PMI Southern Alberta Chapter Presentation – Download

 Topic: “Global Humanitarian Project Management”

The presentation draws on an example of how one of the largest humanitarian agencies, the Red Cross Red Crescent Movement, using project management tools adapted to the specific crises meets its obligations to beneficiaries. The working environment is rife with contradictions, ambiguities and uncertainties, requiring leadership and management practices that are nimble and responsive to an evolving crisis, to effectively deliver assistance and concurrently manage risks. Adaptation to the cultural environment, history and being cognizant of political undercurrents are also fraught with risks.

Measures of effectiveness and return on investment can be especially vexing and local ownership is a key ingredient in any plan of action. Challenges such as civil-military relations, collaboration with fragile states that are at the top of the list of Transparency International’s perception of corruption, wavering political will, harnessing some of the emerging technology to obtain a successful outcome are some of the issues that will be addressed during the presentation and subsequent discussion.

The speaker, Tetsuo Theodore (Ted) Itani, has an extensive background with the Canadian Army, the United Nations and numerous humanitarian relief missions.  Ted has been an external member of the faculty of the Pearson Centre since 1996, and currently works part-time as a Humanitarian Advisor.

PMI-SAC Professional Development Conference presentation – Download

Topic: “Strategy, Culture, and Structure: Why There Is No Magic Bullet”

As Information Technology continues to evolve and mature as an integrated discipline, it is vital that the Project, Program, and Portfolio practices move beyond a simple model of ‘what and when’ to deliver business functionality to encompass the skills and techniques necessary to understand ‘how’ to deliver within the context of the organization’s strategy and culture.
Learning Objectives:

1. How to identify the culture of the organization
2. How to structure and align your Projects, Programs and Portfolio to the organization’s strategy and culture
3. Your role in encouraging and rewarding the appropriate behaviour within your teams to support the organization’s strategy

itSMF Calgary Presentation – Download

Topic: “Achieving business value through a superior customer experience” – Business value and customer experience as critical components of the IT Service Management fabric.

Corporate Oasis recently had the opportunity to sponsor Manuel Tejeda, Senior Manager, IT Operations at FGL Sports as the keynote speaker at a itSMF breakfast event. The presentation focused on business value and customer experience, two key aspects in the delivery of IT services which are particularly important for ITIL operations processes. Business value has long been recognized as a critical target for funding and prioritizing IT projects with customer experience taking a more central role in the delivery of IT services. ITIL operations processes offer us the opportunity to deliver a superior customer experience to achieve business value in a very consistent manner.

itSMF Canada Newsletter – Download

Topic: “If you don’t know where you’re going, you’ll end up somewhere else” – A look at business change and roadmap guidelines for aligning Business Analysis, Project Management and Service Management.

This paper was published in the November 2011 edition of the itSMF Canada National Newsletter.

PMI Southern Alberta Chapter presentation – Download

Topic: “The Law of Unintended Consequences” – During the presentation, we had engaged the audience in dialogue regarding the importance of the relationship between the Project Manager and the Business Analyst by tracing Business Requirements from inception through the Project lifecycle, transitioning to new products and services in the form of project deliverables, and finally back to new business requirements in a cycle of continuous improvement.

IIBA Calgary presentation – Download

Topic: “Reinventing the Wheel (Again)” – Many of the solutions to the challenges facing today’s IT Departments can be found in the evolving methodologies of Business Analysis, Project Management, and Service Management. There are also many lessons, both good and bad, to be derived from the history of IT.

This presentation is demonstrates the evolution of the IT industry and how this has developed into the recent movement towards integrated processes, particularly with regards to the discipline of Business Analysis. We highlight the importance of tracing Business Requirements from inception through the Project lifecycle, transitioning to Production in the form of project deliverables, and finally back to new business requirements in a cycle of continuous improvement.

See how the modernization of traditional disciplines integrated with today’s methodologies can serve you as you plan for the future.

itSMF Calgary presentation – Download

Topic: “Objects In Your Mirror Are Closer Than They Appear” – Looking back to ensure alignment between the Business and Information Technology.

This presentation is intended to highlight the importance of tracing Business Requirements from inception through the Project lifecycle, transitioning to Production in the form of project business deliverables, and finally back to new business requirements.

We focus on the lifecycle of business requirements and projects, particularly within the context of IT Service Management. This material will appeal to the IT Executive, Business Executive, Project Manager, Business Analyst, and IT Service Manager.

Key Topics:

• Your IT Project is over… Now what?
• Emphasis on the ‘why’ of ITIL within the context of continual improvement
• OASIS: A lifecycle model for continual improvement